Contact Cold Weather Home

Need help choosing a product, checking fit or looking after an order? Email team@coldweatherhome.com or use the contact form below.

Help with an order

Include your order number and the email address used at checkout so we can find your purchase. For a damaged or incorrect item, describe the issue and include a clear photo if you can.

Product and fit questions

Tell us which product you are considering and the measurements of the window, door or space you want to use it in. Our measuring guide is a useful place to start.

Shipping and returns

Read our Shipping Policy and Return & Refund Policy for delivery information and how to request a return. Contact us before sending an item back so we can provide the correct instructions.

Please do not send payment-card numbers, bank details or identity documents by email or through the contact form.